Reviews for Green Village Garage - Green Village, NJ - Page 7

Sherrylynn Trotta

5/28/2018

I have brought numerous cars to Green Village over the years and they continue to impress me with their professionalism and repair knowledge. Keep up the great job guys!

Betsy Patterson

5/25/2018

What a pleasure to be able to take your car to a garage where you can trust that you are getting the best service at the best price...and only what you need! First class customer service.

Albert Remmey

5/23/2018

Excellent service. Jim did a great job of fitting in his schedule and everything was done on a timely basis. Al Remmey

5/16/2018

My tire problem was handled efficiently and with a helpful explanation of the problem and the procedure for solving it!

5/15/2018

As usual, all work was done efficiently and to the highest of quality. I especially like the idea of noting maintenance items to pay attention to and time period of such.

Mark Allen

5/10/2018

Thanks to Greg, Jim, and Mike. Great job.

Harry Winsch

5/9/2018

good job as usual

Peter Larsen

5/9/2018

GVG was great. Needed to bring my car in during a narrow window of time, and get it back by a specific time to make a business meeting. They met the schedule as promised, even though the shop was super busy that day, and was on my way. Thanks guys.

Ken Packie

5/7/2018

Communication needs improvement. Scheduling also needs work. This was a big job but did not seem a priority. Offer of loaner not made till well into process.

Thank you for the review and suggestions. As the job continued to present unforeseen issues we were challenged by the parts availability, which is the reason for some extended lengths of non-communication. It was not because we were not keeping you as a priority, it was due to the fact that we had nothing to report. We apologize for the late loaner offer, it was our assumption you knew that one was available at any time, and we should have offered a vehicle previous to the start of the service. As jobs become more than we expect it does put challenges on work load management, but we will be sure that we focus in that area so that we can service our customers to the best of our ability. Thank you for being such a long standing customer and thank you again for the input. Mike.

- Green Village Garage

Jim Northrop

5/7/2018

Today, I had my car in for an oil change and general inspection, so I needed to sit in the GVG office for about 3 hours while the work was being done. That gave me time to observe the operation of the shop and chat with several employees. I was quite impressed with the close and friendly management of the work being done for me and other customers. I also appreciated the well organized and computerized record keeping evident when I received my bill ---- the story of my visit had been promptly and conveniently documented. I feel I got good value and will return to GVG next time I have automotive needs.

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