Green Village Auto Repair

(973) 377-1556
Mon - Fri: 7:00 AM - 8:00 PM
Sat: 7:00 AM - 6:00 PM
Sun: 8:00 AM - 4:00 PM
3

Communication needs improvement. Scheduling also needs work. This was a big job but did not seem a priority. Offer of loaner not made till well into process.

Thank you for the review and suggestions. As the job continued to present unforeseen issues we were challenged by the parts availability, which is the reason for some extended lengths of non-communication. It was not because we were not keeping you as a priority, it was due to the fact that we had nothing to report. We apologize for the late loaner offer, it was our assumption you knew that one was available at any time, and we should have offered a vehicle previous to the start of the service. As jobs become more than we expect it does put challenges on work load management, but we will be sure that we focus in that area so that we can service our customers to the best of our ability. Thank you for being such a long standing customer and thank you again for the input. Mike.

- Green Village Garage
5

Today, I had my car in for an oil change and general inspection, so I needed to sit in the GVG office for about 3 hours while the work was being done. That gave me time to observe the operation of the shop and chat with several employees. I was quite impressed with the close and friendly management of the work being done for me and other customers. I also appreciated the well organized and computerized record keeping evident when I received my bill ---- the story of my visit had been promptly and conveniently documented. I feel I got good value and will return to GVG next time I have automotive needs.

5

Excellent service! Went over and above to solve my problem! Thank you so much. We will highly recommend you to others!

5

Professional service every time!

5

Wouldn’t take my car any place else! They are knowledgeable, courteous, and always very accomodating!

5

Everyone at GVG is so friendly and helpful. I always get a couple of estimates and GVG is always the lowest. Great professional service! I highly recommend them for all your auto needs.

5

I have been taking my cars to GVG the for over 15 yrs now and always have had fair and reliable service. I highly recommend.

5

It's not easy to find a garage that will take on a 1939 Buick and even harder to find one that takes a personal interest in the car but more importantly getting the job done right. Lucky for me GVG hit the mark on both. They were patient while I sourced parts for a 79 year old car and were very through in making sure the job was completed professionally. I could not be more delighted.

5

My wife was stranded when the car would not start, late on Saturday. We called GVG to make sure it was OK to have the car towed there, but the call was not answered, so I instructed the AAA tow driver to take the car to GVG. There was one person at GVG when we got there, very busy serving gasoline and apparently closing the operation down for the night. However, he was very helpful to me and the AAA driver and things could not have gone more smoothly. When your guys got to looking at the car on Monday, they were quick to diagnose the problem, get the parts needed to fix it, and we were back in operation by the end of the day. Thanks!

5

Excellent prompt and professional service.

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